Frequently asked questions
What is the Opinea Consumer Panel?
It’s an easy way of expressing your point of view. The Opinea Consumer Panel brings together individuals who are willing to participate from time to time in surveys covering a wide variety of subject matter: new products or services, websites, TV programmes, magazines, adverts…
How do I become a member?
To become a member of the Opinea Consumer Panel, just click on “JOIN OUR PANEL” and follow the instructions. You will be asked to provide some basic personal details and some further information about yourself that will allow us to send you appropriate surveys and product tests. Once your registration has been completed, you will receive a confirmation email that will allow you to activate your account.
Is it free to join?
It is absolutely free to join the Opinea Panel. We will never ask you for money. Quite the opposite! It’s you who will earn money by participating in our surveys and giving us your opinion.
For how long is my membership valid?
There’s no expiry date and no commitment on your behalf. You are free to cancel your membership at any time.
Why should I become a member of the Opinea Consumer Panel ?
By becoming a member you will be able to participate in surveys and product tests. Your contribution is rewarded as you receive cash for each completed survey. The amount of money will vary according to the length of the questionnaire. You manage your own account online.
How do I change my password?
To change your password select “MY OPINEA PANEL” in the menu, log in and then click on “My personal details”. Edit your details and then click “CONFIRM”.
How can I change my email address?
To change your email address you need to send us the following information via the contact form: your username, current email address and new email address. The modifications will take 48 hours and you will receive confirmation when the process has been completed.
I’m having problems accessing my panellist account.
To log in easily you need to remember that your username and password are case sensitive. Beware of invisible “spaces” which may be considered as characters before and after your username!
What will you do with the personal details I’m providing?
The Opinea Panel membership file is strictly confidential. Opinea ensures that your personal details will never be divulged to a third party. Following product and services tests Opinea will produce market research studies but these will never contain your personal or nominative information. They will present overall results extracted from the compilation of completed questionnaires returned by the testers. In accordance with current regulations, you have the right to access and modify your personal details at any time.
How do I edit my personal details?
To edit your personal details you need to select “MY OPINEA PANEL” in the menu, log in and then click on “My personal details”. Don’t forget to confirm any changes made.
How can I delete my account?
To delete your account you need to select “MY OPINEA PANEL” in the menu, log in and then click on ‘Unsubscribe’. You will then need to confirm your wish to cancel your membership.
How am I rewarded?
Panel Opinea can reward you for online surveys you took part in 2 ways: Via the electronic wallet « PayPal » or via gift certificates for « Amazon »
1. PayPal: A simple and secure solution that gives you access to promotional offers reserved for PayPal customers, or to transfer your earnings directly to your bank account. You need to create a free account via your panellist area. Then, there are 2 options available to you to « get to » your accumulated balance: make purchases on the Internet or request a transfer to your bank account. You should be aware that you are not required to enter your credit/debit card details for purchases via PayPal. Also, if in the end you want transfer your money to a bank account, you can make a transfer. Please not that PayPal charge 2% commission for each transaction.
2. Amazon: Amazon gift certificates can only be used at: www.amazon.co.uk
Amazon is a distribution website for books, DVDs, music, games, MP3 downloads, computer and electronic products, DIY tools, musical instruments, utensils and objects for the home and garden, toys, clothing and accessories, shoes , jewellery, sports and leisure products, etc. Once registered with the PanelOpinea, you can choose your preferred payment method. You can change the payment method later if you wish. By choosing this solution, you will not be charged any commission.
Can I be paid in any other way other than PayPal?
Yes, PanelOpinea can make payments in 2 ways: Via the electronic wallet « PayPal » or via « Amazon » gift certificates. By choosing « Amazon » gift certificates, you will not be charged any commission.
Can How much do I need to earn before I can request a transfer of my earnings?
The amount that you need to earn before you can request a transfer depends on the payment method.
1. If you have chosen the e-wallet PayPal: you need to earn £ 10 before you can transfer your earnings to your e-wallet.
2. If you have chosen payment by Amazon.fr gift certificates, you need to earn £ 10 before requesting 1 gift certificate.
How do I get my rewards?
1. If you choose the PayPal payment method: you must first create a PayPal account with the same email address as your Opinea account. Then, log into your Opinea Panel account. Click on « your profile » and then « Redeem reward points ».
Once this is done, you will get your money, from £ 10 upwards, by clicking « Accept ».
2. If you have chosen Amazon gift certificates payment method: you can order one or more Amazon gift certificates, from £ 10 upwards, by clicking on « Order ».
How long after a request will I receive the rewards?
The time of receipt of the reward is different depending on the payment method chosen.
1. For a PayPal transfer, the timeframe for receiving your reward is 48 hours.
2. For an Amazon gift certificate order, you will receive them via mail within 3-4 weeks.
How much will I receive for taking part?
Your cash compensation amount will vary (usually between 40p and £3) according to the length of the questionnaire completed.
How much will I receive for taking part?
Your cash compensation amount will vary (usually between 40p and £3) according to the length of the questionnaire completed.
How can I check my account?
To check the amount in your account you need to select “MY OPINEA PANEL” in the menu, log in and then click on “Check my balance”.
Why isn’t the amount that Opinea has paid into my PayPal account the exact amount stated by Opinea?
There’s a few pence difference between the amount due to be paid by Opinea and the amount actually paid into your PayPal account because PayPal charges a 2% transfer tax to your account.
The money hasn’t been transferred to my PayPal account.
To start with, check that you use the same email address for both PayPal and your Opinea Panel account. If these addresses are different you have 2 options available to you:
1. Add the email address you use for the Opinea Panel to your PayPal account (don’t forget to confirm the modification).
2. Send us a request to change your Opinea Panel email address to the one you use for your PayPal account.
If you use the same email address for both Opinea and PayPal and the transfer still doesn’t happen when you request it, then contact us and we will deal with this problem straight away.
I answered the questionnaire but I only received 10p
If your Opinea account has only been credited with 10p it’s because you didn’t match the profile we were looking for. The questions you replied to enabled us to determine whether you were suited to the online survey. We are sure you will soon be matched to a new online surveys.
How can I take part in the paid surveys?
Simply register with the Opinea Panel and check your emails regularly. If a survey fits your profile you will receive an invitation via email. By keeping your profile up to date you’ll have more chances of being solicited for online surveys.
How often will I be invited to take part in surveys?
It depends entirely on your profile but you won’t receive more than 2 invitations per month.
How long do the online surveys take, on average?
On average a consumer test takes between 5 and 30 minutes. We do everything possible to make the surveys as short and as straightforward as possible.
Will the Opinea Panel try to sell me something?
No. The Opinea Panel will never try to sell you anything, nor will we send you unsolicited mail from our partners.
How long do I have to complete the survey?
Usually you need to reply within 3 to 10 days. The email inviting you to take part in the survey will give you more precise details. A reminder email will be sent to you several days after the initial invitation email.
Will the Opinea Panel or one of their partners have access to my answers?
There is never a direct link between your personal details (name, address) and your consumer test answers. We have the same agreements with our partners.
You don’t find answers to your question ? Contact our team here.
Some of our 5-star reviews.
To earn money from surveys, register with PANELOPINEA now.
